About the Agency

Community Counselling & Resource Centre helps people strengthen their lives and promotes community well-being. We do this through services that offer counselling, support and resources to assist with personal well-being, credit and financial management, access to housing and connection with community. Founded in 1956, we are a member agency in Family Service Canada and recently celebrated 50 years of service to Peterborough and the surrounding community.

In 1988 CCRC saw that our counselling and consulting expertise could be applied to benefit workplace health by addressing the needs of employees and organizations. We became a part of the national network of Family Services Employee Assistance Programs and "FSEAP Peterborough" was established. We are proud to be the EAP provider for some of Peterborough's largest employers and take pride in our high standards of service, our strong local presence and that we are a non-profit agency with all our resources benefiting the local community.

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About Our Staff

Kim Heise, M.S.W., R.S.W.

Kim a registered social worker who holds a Bachelor of Arts degree in psychology and family and child studies from the University of Guelph, and a Master's degree in social work from Wilfrid Laurier University. She has been a member of the clinical counselling team at CCRC since 1999, offering individual, couple, and family counselling within this role. Kim has a special interest and expertise in working with older adults and caregivers, and is the facilitator of the "Caring for the Caregiver" support group. Kim is also a member of Peterborough's multidisciplinary Older Adult Abuse Consultation Team. She lives on a farm with her husband and two young children.

Nina Papazian M.S.W., R.S.W.

Nina is a registered social worker, with a Master's Degree from Carleton University, Ottawa, Ontario. Nina has over 20 years of clinical experience, including 14 years in Children's Mental Health. Nina also is involved in private practice counselling with individuals and couples. Nina's expertise is in the area of grief and bereavement counselling, including a specialization in pet loss bereavement counselling. She has been a presentor at the 2004 & 2006 Association of Pet Loss and Bereavement conferences in New York City and provides workshops and support to veterinary clinics in the Peterborough community.

Arthur Herold, M.Ed., R.M.F.T.

Arthur Herold is a registered Marriage and Family Therapist and is the Manager of EAP Services and Clinical Services at Family Services EAP in Peterborough. Arthur has over 20 years of clinical experience in the counselling field, including 15 years of service at Family Services (now, Community Counselling & Resource Centre) in Peterborough. Arthur has led numerous groups, seminars and workshops for EAP client organizations, including the areas of parenting, interpersonal communication, stress management, and assertiveness. He specializes in counselling couples, and has a particular interest in men's issues. Arthur is married with 2 children. He sings in a choir and enjoys outdoor activities like hiking, camping and tennis.

Carson Ryner, M.S.W., R.S.W.

Carson is a registered social worker with a Masters of Social Work from the University of Toronto. His work experience is made up of 15 years of individual, couple and family counseling. Carson has also done group work in such areas as anger management, bereavement, and mental health. Other professional pursuits are mediation, program development and program evaluation in social services. Interests include old movies, good books and strong coffee.

Kirsten Armbrust, M.S.W., R.S.W.

Kirsten a registered social worker who holds a Bachelor of Arts degree in Sociology and Social Work from McMaster University and a Master's degree in Social Work from McGill University. She has been with FSEAP Peterborough since 2003, providing individual, couple, and family counselling. Kirsten's clinical specialties include counselling for marital separation/divorce, self esteem issues, and Depression Mapping. She also has an interest in working with domestic violence situations, and facilitates groups for mothers and children who have been exposed to violence, as well as anger management groups for men. Kirsten's personal interests include reading, fitness, nutrition and parenting her new son.

Kimberly Rogers, B.S.W., R.S.W.

Kim is a native of Peterborough, who holds a Bachelor of Social Work degree from the University of Regina, as well as a diploma in Women's Studies from Yukon College in Whitehorse, N.W.T. Kim has 10 years of experience counselling individuals, couples, and families with particular interest and expertise in women's and aboriginal issues, addictions, grief work, and self-esteem issues. Since returning to Peterborough in 2001 after eight years in the Yukon, Kim has worked as a counsellor with CCRC, and has served as a group leader with the Ontario Peaceful Families Groups working with women and children who have experienced domestic violence. She recently became a first time mom, and enjoys country living with her husand, two horses, four cats, and a guitar!

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Workshops and Courses

We are in the relationship building business; we value your input in designing and delivering services that are consistent with your needs. Our product is a collaborative effort between your identified needs and our expertise. Our workshops are not pulled from the shelf, but rather include a consultative process to capture your issues, learning style and desired outcomes. Below is a sample of workshop topics that have been successfully delivered across the region.

Our Philosophy

"Facilitating, learning and laughter."

We work to engage participants in an experiential process that makes the information we present relevant, tangible and transferable into their daily lives

Our aim is to give participants the tools so they can choose to better themselves and function optimally in all aspects of their lives.

Workshop Topics

Personal Development and Relationship Building
Families in Transition
Creative Wellness
Financial Managment
Team Building
Coaching
Workshops for Managers
Pricing Model

Personal Development and Relationship Building

This series of workshops focus on the very common feelings and struggles we face when dealing with the challenges of life. The emphasis is on identifying how we cope, the thoughts and feelings attached, and methods for increasing our level of control. The following can be offered as half day or full day workshops:

1. Balancing Work and Personal Life
2. Taking Charge of Change
3. When is Enough Enough: Setting Limits and Improving Relationships
4. Difficult People: Understanding Them and Learning What to Do
5. Conflict as a Fact of Life: Striving for Positive Outcomes
6. Incorporating Play and Humour into the Workplace
7. Preparing Emotionally for Retirement 
8. Set for Life:  Navigating Your Career Beyond Retirement
9. New Career Directions: Changing into Who you REally Want to Be
10. Nutritional Support for a Health Immune System
11. Smoking Cessation

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Families in Transition

Families go through many stages and each stage provides unique challenges and evokes different feelings. We have a series of workshops that deal realistically with the different stages some of us are living through, examining the experience from a holistic as well as a practical perspective. The workshops allow people with similar issues to learn from each other and support each other. Included are the following half-day workshops:

1. You and your Aging Parents/ Relative
2. The “Sandwich” Dilemma - coping with and caring for parents and children.
3. Blended Families
4. How Separation/ Divorce Affects a Family
5. Disciplining Children - How to teach children self-discipline
6. Bullying - How to Help Your Child
7. Grief, Loss and the Family Life Cycle
8. How to Survive the Teenage Years
9. Raising Boys - Discusses the challenges in raising emotionally healthy boys
10. And Baby Makes Three - How to Cope with the Changes of New Parenthood (You're Not Alone!)
11. Helping Children Grieve - Explaining Death and Understanding Childrens' Grief Cycle
12. Sibling Rivalry - "You're the Favourite" - Keeping the Competition Healthy
13. Empty Nest Syndrome
14. Peer Pressure

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Creative Wellness

These workshops offer participants an opportunity to tap into their creative and spiritual side in a relaxed and non-judgmental setting. The following can be tailored for 2 hour or half day sessions:

1. Self Esteem - Developing and Maintaining the Self
2. A Yogic Path to Stress Management
3. Whole Person Wellness

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Financial Management

1. Finances 101 - Professional Financial Advisors providing practical tips and guidance on managing money and dealing with debt
2. Financial Planning for Kids - Teaching Kids How to Save and Budget 
3. Planning for Their Education - When Should You Start and How Should You Start
4. Demystifying Investments - A Beginner’s Guide to Investing
5. Money Planning: ABCs for New Employees and Recent Graduates 
6. Real Life Money Management
7. Financial Retirement Planning
8. What's the Score - Presented by a Credit Counsellor

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Team Building

We offer a variety of mechanisms to help strengthen work teams. Using different exercises and activities we encourage people to examine their roles in a team and how each individual can make a contribution. Rather than provide a set program, we consult with you to discuss the dynamics and nuances of the team in order to develop a workshop from that perspective.

Our approach is to assist participants in creating a productive balance between their individuality and their role as a healthy, functioning member of a team.

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Coaching

Our coaching trainer has been working in the Human Services field for 25 years.  With a Masters Degree in Leadership and Training, he provides a straightforward, yet sensitive approach to learning a new way to live at full capacity with joy and a sense of accomplishment.

1. Leading Through Effective Communication
2. How Professionals and Managers Avoid Learning
3. Helping You Discover Your Life's Work
4. Awareness of Different Learning Styles
5. Appreciative Enquiry, Leadership and Coaching

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Workshops for Managers

Any number of the above mentioned workshops can be adapted for an audience of managers and supervisors. Of particular interest are the following:

1. Managing Change for Managers
2. Managing Troubled Employees
3. Dealing with Conflict
4. Team Building for Management Teams or assisting Managers to initiate it for their teams.
5. Training and Awareness Sessions for Supervisors, Managers and Executives
6. Ethics
7. Harassment

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Pricing Model

We offer all our workshops at $100.00 per hour and 2 hours of development/preparation time per workshop at $50.00 per hour.

We are able to offer a reduced rate for every 5 workshops purchased and will offer it at $95.00 per hour.

All workshops include initial consultation with our Program Manager and all workshop materials. We would be glad to provide a more detailed description of any workshop of particular interest but would tailor the outline depending on your needs.

As well for organizations that may not be able to schedule a group of people for a half day we also provide these topics in a 1 to 1.5 hour seminar, ideally set over the lunch hour. These are $200.00 to $250.00 per seminar depending on the 60 or 90 minute commitment. This includes all travel and preparation time as well as all program management consultation.

For further information or enquiries about these and other workshops please contact Arthur Herold, Manager- Clinical Services at 705-742-4258 ext. 220

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Critical Incident Support

We provide a full range of support to assist your staff when a traumatic event occurs, such as the death of an employee, an accident, a violent or threatening incident, sudden downsizing or restructuring.  Employees will struggle with various reactions, some of which manifest days or months afterwards.  Our experience in providing C.I. Support tells us that without timely intervention, work-place morale and productivity can be jeopardized.

We will provide on site counselling as early as possible, assisting, if necessary in delivery traumatic news to employees.   We will also remain available to provide any follow-up necessary in the days or weeks ahead. We can assist organizations to plan for their responses to unexpected events, and our management consultation includes assisting and training managers to manage a crisis.

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Locations

Main office: 459 Reid Street, Peterborough, On K9H 4G7

Outreach offices are located in Apsley and Havelock

Family Service EAP Ottawa is a member agency of the Family Service Network, a network of Family Service EAPs across Canada. The network ensures that employees can access the same level of service, quality and professionalism regardless of where they obtain services. The network serves all provinces and has extensive services in all major cities. We can ensure complete, prompt, professional coverage for all employees, wherever they may be.  Our network extends to the Ottawa Valley, with counsellors located in Almonte and Renfrew, and in West Quebec.